Question 1

Can I buy prescription eyeglasses online at Eyeglasses.com?

Accepted Answer

Yes, you can buy prescription eyeglasses online at Eyeglasses.com. You can buy the frame only, and then take it to a local store to install lenses (expensive). We can install lenses from the world's top lens laboratories and materials, at half the cost charged by your local store.

Question 2

Do I need a prescription to order glasses?

Accepted Answer

You need a prescription if you want us to make lenses for you. If you do not have a prescription, you can still order an eyeglasses frame from Eyeglasses.com and save hundreds of dollars on top quality brands. Then, take the frame to a local store for lens installation (expensive). Or send the frame back to us for lens installation (replacement lens service).

Question 3

How do I submit my eyeglass prescription?

Accepted Answer

There are many ways to do this. But it is best to send us the prescription along with your order. If you send your prescription before you place your order, we will not know how to match it up

Input your prescription into the form in the Lens Selector Tool

Upload your prescription in the Lens Selector Tool

Email it to us customerservice@eyeglasses.com

Fax it to us 1888-896-3866

Send it regular mail: 191 Main Street, Westport CT 06880

Question 4

What is pupillary distance (PD) and how do I measure it?

Accepted Answer

Pupillary distance (PD) is an important measurement used to make accurate prescription glasses. It takes the distance, in millimeters, between your pupils (i.e., the center of your eyes) and provides eyeglasses manufacturer the necessary details to put the optical center for each lens. Whenever you're shopping for eyeglasses online, you'll need your pupil distance to ensure you are investing in a pair of glasses with optimal accuracy.

If you are unable to get this from your optometrist, you can download this form to measure your own pupil distance.

Question 5

How long does shipping take?

Accepted Answer

We ship FREE via USPS from the East Coast. If you live on the East Coast, shipping is usually one day, 2-3 days to the midwest, and 5 days to the West. We also offer Next Day service, which ships overnight to most places in the US. Remember that shipping time does not include order processing time.

Question 6

What is your return and money-back guarantee?

Accepted Answer

We offer FULL refunds on glasses frames and sunglasses, and a Perfect Lenses Guarantee. If we make lenses for you, we have a one-time free redo policy. Follow this link to see all the details of our return policy.

Question 7

What types of lenses and coatings do you offer?

Accepted Answer

We offer the largest selection of top quality lenses of any online store, including Varilux, Crystal Vision, Crizal, Transitions, and more. Follow this link to learn more about our lenses and coatings.

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