Return Policy

Return, Exchanges, and Refunds

  • FULL refunds on glasses frames and sunglasses.

  • Perfect Lenses Guarantee

 

Easy Home Try On Service

You can order three frames, try them on at home, and return them for a full refund.  Or, you can order four frames, keep one, and return three for a full refund.  

Glasses Frames

Returns:  If for any reason you are not completely satisfied with your frames, you may return them in their original perfect condition, but you must return them within 30 days for a full refund.  

Exchanges:  If you would like to exchange a frame, we charge a shipping and processing fee of $15.  Call or email customerservice@eyeglasses.com to process an exchange.

Manufacturing Defects:  If you detect a manufacturing defect that is covered by the manufacturer's warranty, return the glasses to us and we will help you process the warrantee replacement.  Warrantees are only supported by the manufacturer at their discretion, not by us. 

No Restocking Fees: We do not charge restocking fees unless you are returning 4 or more items, in which case there is a 20% restocking fee starting with the fourth item.

Custom Lenses

Perfect Lenses Guarantee:  If the lenses you receive are not working for you for any reason, you may return them for a one-time free remake.  Once the lenses have been re-made under the “one-time” free remake policy, there is no credit or refund available for the lenses.

Frame with lenses return:  If you order frames with custom lenses, and you want to return the frames and lenses for any reason, we offer a full refund on the frame;  For the lenses, we give a 50% refund AND a 50% store credit.

Frame with lenses exchange:  If you order frames with custom lenses and want to return/exchange them, you will receive a refund for 50% of the custom lenses and a store credit for the remaining 50%.

Sunglasses and Reading Glasses

Reading glasses, and sunglasses which include dark lenses that come directly from the manufacturer both carry the same return policy as glasses frames.

How To Return Eyewear

  • • Be sure that item is in perfect condition, the same as when you received it. All returned merchandise must be in its original saleable condition when received. 
  • • Include all of the original material that Eyeglasses.com and the manufacturer sent with the merchandise. 
  • • Your return should be postmarked within 30 days from the day we shipped it to you originally.
  • • Send your return via any shipping method. We cannot be responsible for items that are lost in the mail on the way back to us so we recommend some form of delivery confirmation. 
  • • Write your order number on the outside of the package.  >
  • • Write the reason for the return on the back of your packing slip. 
  • • Enclose the slip in the original packing box, tape the box securely, and send it to the following address. 
  • • If you do not have your packing slip, please write your name, address, email address, order number, and date you placed the order on a separate piece of paper. 
  • • Send this information in the package to the following address:

Eyeglasses.com
ATTN: RETURNS
Order #_____________
191 Main Street
Westport, CT  06880